New Roof FAQs
Q: My glass roof panels are misted/ discoloured. Why is this & do they need to be replaced?
Once a glass unit becomes misted it has lost its efficiency and needs to be replaced. We can replace the unit like for like. But for very little additional cost install a high insulation unit which will cut heat loss by up to 60%
Glass panels typically have a maximum life of fifteen to twenty years on a roof and fail for the reasons stated above.
Q: My roof panels have slipped and in some cases only prevented from falling into the garden by the gutter. What can I do?
1) The glass units have reached the end of their lives and the top pane of glass has separated and slid into the gutter. In this case it is likely that the panels are old and therefore you should consider replacing all the glazing panels, and as a minimum all the other panels on that side of the conservatory. Normally the south facing panels will separate first; they are subject to greater heat from the sun which degrades the double glazing seal between the two panes.
2) The locking plates that should have been fitted at the end of the glazing bar/ rafter were not installed, or have failed leading to panel slip. In this case the panels need to be refitted into their top rebate and new locking plates installed.
A: For Polycarbonate roofs:
Slipped panels are often encountered on Polycarbonate roofs as many designs rely on friction between the cappings, that clip down on the panels, to hold them in position. Over time with expansion and contraction, the effect of the Sun that makes cappings brittle and lose their elasticity, panels can slip. We have designed a screw clip which we install on all our work that guarantees a secure fixing after the panels have been re-positioned.
The above situations are often accompanied by leaks because a slipped panel leaves a gap at the top through which rain, leaves, and debris can enter the conservatory.
Q: One of my Glass panels has cracked or shattered. Can this be simply replaced?
Q: My conservatory is too hot in summer and I would also like to install new panels so that I can use it in comfort as part of the house in winter and summer. Can you help?
Q: My conservatory is too cold in winter, I do not have a summer overheating problem as it faces north. Can you install new roof panels to solve this problem?
Q: My Polycarbonate roof is fifteen to twenty years old and is discoloured. Does it need replacing?
Etching or discolouration and a consequent reduction in light indicates that the protective surface has reached the end of its life and the polycarbonate is deteriorating. Failure normally goes through three stages: discolouration and etching, crazing, and finally cracking and disintegration.
It is wise to install new panels once etching and discolouration are evident. We recommend installation of high insulation panels that cut winter heat loss by up to 60% compared to traditional roof panels, and where required, if high summer temperatures are a problem, our new panels exclude 80% of the Sun’s heat.
Q: There are flies and debris in my Polycarbonate roof panels. Can these be removed?
If there are few flies and the roof has a steepish pitch the insects and debris will slide down to the bottom of the panels out of sight if the panel is vigorously banged from below with a soft object. If this does not effect removal then it is necessary to remove the panel and treat in a similar way, unfortunately this physical method does not always guarantee removal and installation of a new panel may be necessary.
Q: There is condensation in my Polycarbonate roof. How can this be removed?
Assuming that there is no debris or vegetation at the end of the polycarbonate flutes a new end closure fitted in the correct way can be installed. However it will take some time for residual moisture to evaporate and exit the panels before a new enclosure can be fitted.
Polycarbonate roofs are recommended to have a minimum pitch of 10 degrees, If this is lower then diffusion of water vapour can occur through the Polycarbonate directly into the panel.
Q: I would like to have much more light in my conservatory as it is dark and I need to have lights on in the adjacent room. Can you products help to solve this problem?
We can install high light transmission panels to overcome this problem which can incorporate heat reflectors to exclude summer heat, and provide high performance winter insulation.
Replacement Roof Panel FAQs
Q: My Polycarbonate conservatory roof is twelve years old and some of the roof panels have discoloured to a beige appearance.
Q: One of my roof panels has slipped sideways and there is a gap to the side which is allowing water to enter the conservatory.
Q: There are flies and debris in the flutes of the polycarbonate panels which are unsightly.
Q: I have noticed that the top of one of the glass panels is protruding into the gutter.
You should also consider the condition of the other panels on the roof and the fixing of a retaining lug in case this situation occurs with other roof panes.
Q: There are holes in the outer surface of my polycarbonate roof panels. My conservatory is fifeteen to twenty years old.
Q: A hammer has been dropped onto my glass roof panel and it has cracked is there any immediate danger as the panel appears to have retained its integrity.
Q: There is a build up of moss and algae at the bottom of my roof panels which is unsightly.
Q: There are holes to the outside of my Polycarbonate panels and melted black marks due to fireworks/rockets landing on the roof. Can the panels be repaired?
Q: Builders working on next door's roof have dropped a scaffolding pole onto my conservatory roof and dislodged a roof panel and possibly damaged the roof supports. What should I do?
Leaks and Repairs FAQs
Q: I have a leak from the ridge/ top of the conservatory that is dripping down. How would you deal with this?
Other possibilities are: panels that were too narrow when installed and these were positioned on the glazing bars so as just to provide a seal. Over time they have moved leaving a gap.
Q: I have a leak around the roof-vent or adjacent to a joint between the glazing. Can you please advise me?
Q: I have a leak down the house wall to the inside of the conservatory. Can you please advise me?
Q: There is dampness on the brick wall to the side of the conservatory. Can you please advise?
Q: My end closures and caps seem to have disappeared. Can you replace with new?
Q: My doors and window catches are stiff and ill fitting. Can you service them when you visit to undertake other work?
Q: I have a leak below the valley gutter which is running down the inside of the roof and polling water on the window sill. What should I do?
Q: The top elements of my conservatory, I believe they are called the crest and finial, are loose and move in the wind. I am concerned that they may become dislodged.
Q: The upstand covers that clamp over the edge of the roof panels have slide down and are protruding into the gutter?
Q: One of the gutter joints is leaking and leading to staining of the outside of the conservatory and occasionally I have noticed water on the inside window sill. I have tried to seal the joint but my repairs have been unsuccessful?
Q: Conservatory 'MOT'. Why is this necessary and what does this involve?
Ideally a conservatory should be inspected, much like a car, every two years to identify and undertake maintenance needs.
Regular maintenance and cleaning will ensure that the conservatory keeps its sparkle and new appearance and there are no expensive surprises.
We are happy to undertake an inspection and provide you with a free and no obligation report on our findings together with a quotation.
Q: Conservatory Cleaning. What does it involve and why is it necessary?
Q: Do you have Technical Help and Support Service?
Q: Some of the panels on my conservatory roof have slipped and I can see daylight at the top of the these. Consequently rain is entering and I have also noticed debris and leaves. I have tried to push the panel back into place but it keeps slipping down. What can I do to solve this problem?
Once the panels are reposition we fit retaining screw clips that anchor the panel so that it will not slip again.
Q: I have a leak. How long will it be before you are able to visit to solve this?
Q: I have had several companies visit to resolve my problems but none have been successful. How do I know that you are able to help?
Our team have a twenty five year experience of dealing with these problems and our whole focus is working with conservatory roofs. There is little we have not seen before and it is this long experience that enable us to confidently resolve all manner of conservatory roof problems.
Q: I have leaks due to my gutters overflowing and I think that this is due to excess of water draining from the house roof onto the conservatory roof. How would you deal with this problem?
When we undertake service work of this type we re-route drainage from the house roof directly into the main rainwater system bi-passing the conservatory roof and gutters.
Q: How long is the delay between ordering and fitting?
Q: How long will your men be on site undertaking the work?
Q: When your Technical surveyor visits to inspect and to explain what is required how long will his visit last?
Q: How can I confirm an order?
At the end of the report is a form which you can complete and return in a post paid envelope if you wish to have us undertake the work. You will receive two copies of the report as we wish to ensure that there is no ambiguity about the specification as we will both have a copy of the report.
HTG’s David Anderson On The Road…
Mr Jones had his glass conservatory fitted with a new high insulation roof and we refurbished his conservatory back to a new condition. He noticed that the glazing panels give good light but also had some one way vision properties. Therefore he called me to see if we...
Ms. Summers recently decided that she wished to return from Spain to the UK after spending many years in Seville. She wanted to be closer to her family; especially her mother, and feels a great affinity for her home country Wales. She purchased a small house in a...
Imagine my surprise when I arrived at 8am to early morning call to survey Mrs Hieter's conservatory, for a new roof, to find two fire engines, and a police car outside her house both with their flashing blue lights illuminating the street. She explained that her Grey...
August is normally the time for wasps, but this year imagine our surprise when fitting a new roof onto Mrs Jones' conservatory we were confronted with a very active wasps nest in the space between the top of the windows and the roof glazing. We were just remove a...